Returns

We are delighted to have you as a customer and hope our merchandise meets your complete satisfaction. If you are not satisfied with your purchase, or it is incorrect or missing items, please contact Customer Service at 631-474-5461 or by email support@lavenderfieldsonline.com within 30 days of receipt and we’ll happily arrange an exchange or refund. Refunds will reflect on your original form of payment within ten business days of processing.

As some items ship direct form our vendor, we require a return authorization so we can let you know which address to return the item to. To ensure fast service, obtain a return authorization from Customer Service prior to shipping. 

Please note we do not provide a free return shipping label unless an item arrives damaged. You are responsible for the return shipping. 

Eligible Items for Return 
Items must be returned in their original packaging in unused condition within 30 days of purchase. Soiled or used items will be refused and returned to you at your expense. Refunds are issued in the original payment form. 

Please note there is a 15% restock fee on Pigeon and Poodle and Blue Pheasant returns.

Non-eligible Items for Return 
All furniture, custom fabric, wallpaper, custom or personalized items, as well as sale items which are final sale. Once a furniture order is placed and accepted you have 3 days to cancel, or we consider it a final sale as we release it to the freight company for pickup.

Holiday Returns 
Any gift purchased from November 1st until December 26th may be exchanged up until January 31st. Items must be unused and in original packaging.

Items that Ship by Freight and Oversized Rugs
You must be present to receive inspect and sign for your delivery. Upon receipt of your furniture, it is very important that you inspect the outside of the package and boxes very carefully. Please make note of any minor or major damage on the bill before signing and while the driver is present. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. If you notice any damage, please notify the Freight Company and contact us immediately. Damage resulting from shipping is the responsibility of the freight carrier and the receiver must file a claim.

Please note any rugs that are returned that were shipped via freight truck or oversized will be refunded less the cost of shipping.