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TERMS OF SERVICE

Last Updated: 1/1/2026

AGREEMENT TO TERMS

Welcome to Lavender Fields. This website is owned and operated by Lavender Fields Designs, Inc. Throughout these Terms, the terms "Lavender Fields," "Company," "we," "us," and "our" refer to Lavender Fields Designs, Inc.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, please do not use this website.

1. WEBSITE USE

You agree to use this website only for lawful purposes and in accordance with these Terms.

You may not:

  • Use the website in any manner that violates applicable laws or regulations.

  • Interfere with the website's operation or security.

  • Attempt unauthorized access to any portion of the website.

  • Use automated systems, bots, scrapers, or similar technology without our written permission.

  • Submit false, misleading, or fraudulent information.

We reserve the right to suspend or terminate access to our website at any time and without notice.

2. PRODUCT INFORMATION

We strive to display accurate product descriptions, photographs, dimensions, pricing, and availability.

However:

  • Colors may vary based on monitor settings.

  • Measurements may vary slightly.

  • Handmade, vintage, antique, reclaimed, or artisan products may contain natural variations and imperfections.

  • Product images are for illustration purposes only.

We do not guarantee that product descriptions, photographs, specifications, pricing, or other content will always be accurate, complete, current, or error-free.

3. PRICING ERRORS

Despite our best efforts, products may occasionally be listed with incorrect pricing or information.

Lavender Fields reserves the absolute right to refuse, cancel, or limit any order placed for a product listed at an incorrect price, regardless of whether the order has been confirmed or payment has been processed.

If payment has already been received, a full refund will be issued.

No contract is formed until an order has been reviewed, accepted, and shipped.

4. ORDER ACCEPTANCE

Your receipt of an order confirmation email does not constitute acceptance of your order.

All orders are subject to review and approval by Lavender Fields.

We reserve the right to refuse, limit, modify, or cancel any order at our sole discretion.

5. RIGHT TO CANCEL ORDERS

Lavender Fields expressly reserves the right to refuse, reject, limit, hold, or cancel any order for any reason, including but not limited to:

  • Product unavailability

  • Inventory discrepancies

  • Supplier shortages

  • Supplier discontinuations

  • Pricing errors

  • Website errors

  • Technical errors

  • Shipping restrictions

  • Excessive quantities

  • Suspected resale activity

  • Fraud prevention concerns

  • Chargeback history

  • Unauthorized transactions

  • Inability to verify customer information

  • Suspicious activity

  • Violation of these Terms

  • Orders deemed harmful to our business interests

  • Circumstances beyond our reasonable control

If an order is canceled after payment has been collected, a refund will be issued to the original payment method.

Lavender Fields shall not be liable for any damages, losses, costs, or expenses resulting from order cancellation.

6. INVENTORY AND AVAILABILITY

Products displayed on the website may not always be available.

Inventory levels may fluctuate due to:

  • Simultaneous online and in-store sales

  • Supplier inventory changes

  • Manufacturer discontinuations

  • Inventory inaccuracies

We reserve the right to cancel orders when inventory is unavailable.

Customers will be notified and refunded when applicable.

7. SPECIAL ORDERS AND CUSTOM ORDERS

Special-order, made-to-order, personalized, custom, furniture, and vendor-direct items may require extended production and delivery times.

Unless otherwise required by law:

  • Deposits are non-refundable.

  • Special orders are final sale.

  • Custom merchandise cannot be canceled once production has begun.

  • Estimated delivery dates are not guaranteed.

Supplier delays do not constitute grounds for cancellation, damages, or compensation.

8. SHIPPING POLICY

Shipping dates are estimates only.

Lavender Fieldsis not responsible for delays caused by:

  • Shipping carriers

  • Manufacturers

  • Suppliers

  • Weather

  • Labor disruptions

  • Customs delays

  • Supply chain interruptions

  • Force majeure events

Risk of loss transfers to the customer when merchandise is delivered to the carrier.

Customers are responsible for providing accurate shipping information.

Additional charges resulting from incorrect addresses may be charged to the customer.

9. RETURNS AND REFUNDS

Returns are governed by our separate Return Policy.

The following are generally non-returnable unless defective:

  • Custom merchandise

  • Personalized items

  • Special-order products

  • Final sale items

  • Clearance merchandise

  • Gift cards

Returned merchandise must be unused and in original packaging.

Refunds may be denied for merchandise returned in damaged or unsellable condition.

10. FRAUD PREVENTION

To protect our customers and business, Lavender Fieldsreserves the right to:

  • Verify billing information

  • Verify shipping addresses

  • Request identification

  • Require signature confirmation

  • Delay shipment pending verification

  • Cancel suspicious orders

Failure to provide requested verification may result in order cancellation.

11. CHARGEBACKS AND PAYMENT DISPUTES

Customers agree to contact Lavender Fieldsbefore initiating a chargeback or payment dispute.

Fraudulent chargebacks may result in:

  • Collection efforts

  • Recovery of fees and costs

  • Legal action where permitted by law

  • Refusal of future orders

We reserve the right to provide order documentation, shipping records, communications, and transaction details to financial institutions involved in dispute investigations.

12. INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos

  • Graphics

  • Product descriptions

  • Photography

  • Website design

  • Text

  • Marketing materials

is the exclusive property of Lavender Fieldsor its licensors.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

13. DISCLAIMER OF WARRANTIES

The website and all products and services are provided "AS IS" and "AS AVAILABLE."

To the fullest extent permitted by law, Lavender Fieldsdisclaims all warranties, express or implied, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy

  • Reliability

  • Availability

We do not guarantee uninterrupted website access or error-free operation.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Lavender Fields , its owners, officers, employees, agents, affiliates, vendors, suppliers, and contractors shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Incidental damages

  • Special damages

  • Punitive damages

  • Lost profits

  • Lost revenue

  • Business interruption

  • Loss of data

arising from use of the website, products, or services.

In all circumstances, our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

15. FORCE MAJEURE

Lavender Fieldsshall not be liable for delays, failures, or interruptions resulting from events beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Fire

  • Flood

  • Pandemic

  • Epidemic

  • War

  • Terrorism

  • Labor disputes

  • Government actions

  • Supply chain disruptions

  • Transportation interruptions

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lavender Fields , its officers, directors, employees, affiliates, agents, and representatives from any claims, damages, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from:

  • Your use of the website

  • Violation of these Terms

  • Violation of any law

  • Infringement of third-party rights

17. GOVERNING LAW

These Terms shall be governed by and construed under the laws of the State of New York.

Any dispute arising from these Terms shall be brought exclusively in the state or federal courts located in Suffolk County, New York.

You consent to the jurisdiction of those courts.

18. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Lavender Fieldsregarding your use of this website and purchases made through it.

20. CONTACT INFORMATION

Lavender Fields
Owned and operated by Lavender Fields Designs, Inc.

Website: www.lavenderfieldsonline.com

Email: support@lavenderfieldsonline.com

Phone: 631-474-5461

Mailing Address: 250 E Main Street Port Jefferson, NY 11777

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